(Nights) London - Windmill St, Front of House & Security, Brand Ambassador (STARS)
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View and apply on the official careers site →Description
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, W1T 2JE. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Weekend Working Required 42 hours per week Shift Pattern (4 Days On - 4 Days Off) 19:00 - 07:00 £17.50 per hour Responsibilities: Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Conduct Site Patrols Badge Reconciliation, Auditing & Issuing Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Qualifications
Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation. What You’ll Be Doing • Delivering a polished, personable welcome to all staff, visitors and contractors • Creating a consistently high-end, customer-focused experience • Maintaining an immaculate and professional Front of House environment • Acting as the central point of contact for Front of House operations • Building strong relationships with client teams including Facilities and Office Management • Managing changing priorities with confidence and composure • Providing accurate, timely information and support • Responding calmly and effectively in emergency situations • Championing a high-performance culture and leading by example • Representing both Securitas and our client in line with their values, brand and culture What We’re Looking For • Proven Front of House or corporate hospitality experience • A confident, engaging communicator • Impeccable presentation and attention to detail • Strong organisational skills and the ability to multitask • A proactive mindset with natural problem-solving ability, with the ability to work on their own • Professionalism, discretion and integrity at all times