Operator (SOC - Security Operations Centre)

Job description

Your responsibilities will include: Communicating with customers, colleagues, contractors and emergency services Handling sensitive and confidential information with professionalism and integrity Prioritising critical alarms, including fire and lone worker activations Escalating issues appropriately and ensuring timely resolution Dispatching emergency and security services when required Conducting welfare checks for officers and lone workers Responding effectively to changing priorities and incidents Monitoring CCTV systems and alarm activations, managing mobile alarm callouts and coordinating responses and, monitoring gas detection and safety systems Please note - The responsibilities listed here aren’t the full picture - but they give you a good sense of the role.

Qualifications

What We're Looking For

The right to work in the UK with a 5-year checkable history

• Must live within a 45-to-50-minute commute distance to the site
• Strong customer service skills and a genuine passion for helping others
• Excellent written and verbal communication skills in English – able to communicate with people from a wide range of backgrounds and at all levels The ability to remain calm and make decisions under pressure High levels of integrity and professionalism when handling sensitive information A flexible approach to working days, nights, weekends and public holidays
• Strong organisational skills and attention to detail A punctual, reliable and trustworthy approach to work