A350 Lavatory Customer Programme Quality Assurance Director M/F

Job description

A350 Lavatory Customer Programme Quality Assurance Director – Safran Cabin Act as the single point of accountability for Airbus A350 lavatory quality performance, leading the customer-facing programme quality pillar, and ensuring measurable improvement of FAL quality performance through a strong alignment between Airbus expectations and CUU industrial execution. Represents Quality function in Programme IPT (Integrated Programme Team).

Reporting to the Quality, Continuous Improvement & Risk Executive VP at Safran Cabin, you will be responsible to flow down customer program quality requirements into the organization, ensure compliance and customer satisfaction.

KEY RESPONSIBILITIES

Airbus Quality Leadership

• Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations
• Own customer perception, trust and satisfaction
• Lead communication on:
• Performance and KPIs
• Non-conformities and quality escapes (NOE/QSR)
• Root causes and 8D o Corrective and preventive actions
• Represent Safran Cabin in performance reviews and escalations End-to-End Quality Performance Ownership

Accountable for programme quality results

• Reduction of FAL findings
• Elimination of recurrence
• Improvement of Airbus operational satisfaction
• Ensure all deliverables are robust, consistent and credible before customer exposure
• Act as single voice of quality towards the customer

Customer Voice & Deliverables Governance

• Capture and structure Airbus Voice of Customer and FAL findings

Ensure

• Proper prioritization and clarity of issues
• High-quality defect characterization

Validate all outputs coming from execution teams

• o KPIs o 8D / root cause analyses
• Action plans and closure evidence
• Guarantee compliance with Safran and Airbus standards Contribution to FAL ↔ CUU Feedback Loop Performance
• Act as the customer-side driver of the feedback loop between Airbus and CUU

Ensure alignment between

• Customer expectations
• Delivered analyses and actions
• Bring continuous feedback on:
• Responsiveness
• Robustness of solutions
• Effectiveness of closure
• Support the transition from reactive problem-solving to defect prevention

Success Metrics

• Significant reduction of Airbus FAL findings (volume & recurrence)
• Improved Airbus Quality & Operations satisfaction
• High acceptance and robustness of 8D and corrective actions
• Measurable improvement of Safran Cabin reputation within Airbus
• Effective alignment between customer expectations and CUU execution performance Stakeholder management & representation:
• Direct line management of 1 Programme Quality Engineer based in Toulouse (KPIs, reporting, follow-up) and doted line management of CUU External Quality
• Functional interaction with: o CUU Quality and Operations teams
• Engineering and support functions
• Airbus FAL Quality & Operations stakeholders
• Programme IPT members supported by cross-functional experience in various business areas and proven leadership of business entities and multidisciplinary, multicultural teams within a matrix environment.

Demonstrated ability to drive change in complex contexts, federate internal and external stakeholders, and mobilize collective energy to achieve results. Advanced negotiation, and communication skills; comfortable engaging ExCom, senior leadership, and external authorities. Expertise in control plans, self-inspection, standards of inspection, nonconformity/MRB flows, and production quality KPIs. Data-driven mindset; ability to make performance visible and drive continuous improvement.

Working languages

fluent English, French and /or Spanish will be appreciated

• Bachelor's degree required; Master's degree in Engineering, Business, or Materials Management preferred; MBA is a plus. 10+ years of experience in Quality/Programme/Operations, including
• 5+ years leading multi-site programme or customer quality functions.

Aerospace industry experience and knowledge of applicable regulations. Structured project/program management