IT on-site Support Engineer

Job description

Location

On-site, at our headquarters in Mediaș, Sibiu County. This is a full-time, office-based position — remote or hybrid work arrangements are not available for this role.

Onsite & Workplace Support

Provide hands-on hardware, peripheral, and local network troubleshooting for desktop PCs, laptops, mobile devices, printers, and meeting room technology First-Line Service Desk: Act as the primary point of contact for user queries, managing incoming tickets, diagnostic logging, and incident categorization using our ITSM platform (e.g., ServiceNow)

System Administration & Account Management

Provision, configure, and maintain user accounts, access permissions, and software deployment through Microsoft 365, Active Directory, Entra ID, and Intune Deployments & Hardware Lifecycle: Coordinate laptop/desktop staging, OS image deployment, asset inventory management, and hardware maintenance or replacements Infrastructure & Operational Support: Assist with local server/network hardware installations, rack patching, cable maintenance, and local IT maintenance alongside network/server specialists Security & Compliance: Enforce corporate IT security policies, ensure endpoint compliance, and educate end-users on cybersecurity best practices Continuous Improvement: Identify recurring technical issues, document Standard Operating Procedures (SOPs), and help optimize local IT support workflows