Ralph Lauren · Hong Kong SAR
Head of Clienteling & CIX, APAC
Last seen on Ralph Lauren’s official careers site on July 13, 2026; it may have closed since.
Apply on Ralph Lauren’s careers site →Job description
POSITION OVERVIEW
The Head of APAC Clienteling & CIX is responsible for driving the strategic direction, executional excellence, and cross-functional coordination of all Clienteling and Customer Experience (CIX) functions across the APAC region. This includes 1:1 client development, CRM lifecycle management, omnichannel customer journey optimization, MarTech evolution, and AI-enabled personalization. This role ensures alignment with global strategic frameworks while tailoring initiatives to APAC market needs.
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