Senior Clienteling Manager 1:1, APAC

Job description

POSITION OVERVIEW

The Senior Manager, Clienteling (1:1), APAC is responsible for driving the design, deployment, and performance of 1:1 clienteling across APAC markets, with a primary focus on High Net Worth (HNW) and Very Important Client (VIC) development. The role translates regional clienteling strategy into consistent, high-quality execution in partnership with Retail and Market teams, ensuring measurable commercial impact and elevated luxury customer experiences.

Qualifications

EXPERIENCE, SKILLS & KNOWLEDGE 8–12+ years experience in clienteling , luxury retail, CRM, or customer experience roles

• Strong understanding of luxury service models and HNW/VIC client expectations Regional or multi-market APAC experience preferred Hands-on experience with clienteling tools, CRM platforms, and customer data
• Strong commercial mindset with data literacy and performance orientation
• Ability to influence retail and market stakeholders without direct authority Candidates with less experience can be considered as Manager