Senior Clienteling Manager 1:Many, APAC

Job description

POSITION OVERVIEW

The Senior Manager, Clienteling ( 1:Many / CRM), APAC is responsible for leading the regional CRM and lifecycle engagement strategy across APAC markets. The role owns scalable, data-driven customer engagement at scale, driving retention, frequency, lifetime value, and omnichannel engagement while ensuring luxury standards and local relevance across diverse APAC markets.

Qualifications

EXPERIENCE, SKILLS & KNOWLEDGE 8–12+ years experience in CRM, CX, lifecycle marketing, loyalty, or client engagement roles Regional or multi-market APAC experience preferred

• Strong experience managing CRM platforms, CDPs, and customer data environments
• Proven track record delivering commercial impact through CRM and personalisation Strategic mindset combined with strong execution discipline and stakeholder influence Candidates with less experience can be considered as Manager