Legal Support Staff Manager

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress. As a legal support staff manager , you’ll oversee legal assistants, leads, and administrative assistants physically located in one or more locations. A typical day will involve critical decision making, providing clarity for client questions, handling escalated and complex issues, managing and developing others, and working with managing attorneys to implement new processes and workflows.

Ideal candidates will rely on their strong time management skills while providing valuable support to our attorneys, be responsible for any hiring or training efforts, along with coordinating day to day office operations within the support staff. This is a hybrid position with occasional travel to an office for meetings and/or training. Candidates must reside within a reasonable driving distance of the office they support.

Minimum qualifications A minimum of two years legal work experience and two years leadership experience (e.g. coaching or leading people/processes/projects).

Preferred skills Insurance defense experience in Indiana, Illinois, or surrounding states, along with a solid understanding of the house counsel and/or general legal office environment and the ability to learn and understand litigation process

• Proven leadership experience in a legal setting, including managing, mentoring, developing, and motivating legal support professionals
• Ability to work independently while maintaining strict adherence to confidentiality and privacy requirements
• Ability to understand complex business issues and process Compensation $89,817 - $98,700/year Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance Benefits 401(k) with dollar-for-dollar company match up to 6% Medical, dental & vision, including free preventative care Wellness & mental health programs Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, including volunteer time off Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Career development & tuition assistance Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer We’ll consider qualified applicants with arrest and conviction records. Note that federal law may prohibit individuals with certain felony convictions from working in the insurance industry unless they have obtained the required regulatory authorization. Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment.

Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role. For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://careers.progressive.com/pages/how-we-hire-faq-job-scams/ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.