Manager P&ED

Job description

Manager, Process & Experience Delivery (P&ED) RBH, a Philip Morris International company, is seeking a Manager, P&ED to lead employee services, programs, governance, and partnerships across Canada. This role is responsible for delivering a seamless employee experience while ensuring operational excellence, compliance, and continuous improvement across People & Culture processes.

Key Responsibilities

Lead and develop a high-performing P&ED team. Oversee pensions, benefits, wellbeing, health & safety, and employee programs. Drive improvements across the employee lifecycle. Ensure compliance with Canadian employment, payroll, benefits, and health & safety regulations. Manage relationships with vendors, consultants, brokers, and administrators. Partner with local, regional, and global stakeholders to enhance service delivery.

Lead audits, reporting, governance activities, and budget management. Use employee feedback and data insights to improve programs and processes.

Qualifications

Bachelor’s degree in HR, Business, Finance, Commerce, or related field. 5+ years of progressive HR Operations, HR Service Delivery, or People & Culture experience. Experience leading teams and cross-functional initiatives. Strong stakeholder management, communication, and problem-solving skills. Experience managing external vendors and service providers. Knowledge of Canadian payroll, pensions, benefits, employment compliance, and workplace health & safety preferred.

Experience with process improvement, change management, and HR transformation initiatives. Bilingual English/French is an asset.

Key Competencies

Leadership and coaching Operational excellence Employee experience focus Compliance and governance Project and change management Analytical thinking and decision-making Business acumen and relationship management

What We Offer

Salary: CAD $126,888 Flexible work options Health and wellness programs Exposure to global teams and transformation initiatives Inclusive, collaborative culture Professional development opportunities This role is ideal for an experienced HR Operations leader with expertise in employee programs, governance, benefits, compliance, and service delivery within a complex or multinational environment.