Client Services Consultant II

Job description

Description and Requirements The Team You Will Join Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces.

Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity The Client Services Consultant II role offers administrative and consultative support along with exceptional customer service to National Accounts group insurance clients. The Client Services Consultant II also partners strategically with the account team, Account Executives and other internal partners to manage the overall customer relationships.

Key Responsibilities

Serve as the primary client contact, providing consultative support, resolving issues, and ensuring high levels of client satisfaction. Lead and participate in client-facing and internal meetings, presentations, stewardship reviews, and strategic planning sessions with clients and brokers. Develop procedures and reports, review plan documents, maintain accurate system data, and support client-requested audits. Collaborate with internal teams to troubleshoot issues, implement plan changes, and coordinate new benefit coverage and product integrations.

Partner with financial teams to prepare reports, analyze performance, and identify trends to support client needs and business objectives. Represent MetLife at benefit fairs, wellness events, and vendor meetings while maintaining expertise on industry trends, products, and competitor offerings.

Required Qualifications

High School diploma and 1-2 years of relevant experience supporting clients and benefits-related programs. Strong knowledge of Group Benefits products, including Dental, Life, Disability, Vision, Accident & Health, Critical Illness, Hospital Indemnity, Pet, and Auto & Home coverage. Proficient in Microsoft Office (Word, Excel, PowerPoint), AI-enabled tools, and virtual meeting platforms such as Teams, Zoom, Webex, and Google Meet.

Excellent communication, interpersonal, organizational, and relationship-management skills. Strong project management, analytical, problem-solving, decision-making, and attention-to-detail capabilities. Self-motivated professional able to manage multiple priorities, adapt to change, align client expectations with business capabilities, and continuously pursue professional development.

Preferred Qualifications

BS/BA preferred The expected salary range for this position is $64,800 - $86,400 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.