Client Services Consultant

Job description

Description and Requirements The Team You Will Join Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces.

Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity The Client Services Consultant is responsible for account management for one or more of our National Account Customers across the Mid-Atlantic This is an exciting opportunity to contribute to growing and protecting our customer base.

A position with a strong purpose to make a difference each day for our customers and their employees. Work with Account Executives and partners across the entire MetLife infrastructure through implementation and daily service delivery.

Key Responsibilities

• Manage National Account clients end-to-end, from implementation through ongoing service delivery across multiple product lines (Disability & Leaves, Life Insurance, and Dental)
• Serve as the primary point of contact, building strong client relationships and ensuring high-quality customer experience
• Oversee and coordinate account and project activities, ensuring timely execution and alignment with client expectations
• Prioritize and manage multiple responsibilities effectively, demonstrating strong organizational and time management skills
• Collaborate cross-functionally to deliver seamless service and support for client needs

Required Qualifications

College Degree is required Relevant Work experience in customer service, account management, project management Some relevant experience in relationship management Ability to effectively manage competing priorities Experience with Microsoft Office and AI enabled tools

Preferred Qualifications

Customer centric, Problem solver, critical thinker, team player Insurance Industry experience The expected salary range for this position is $62,100 - $82,800 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.