Client Services Consultant II

Job description

Description and Requirements The Team You Will Join Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces.

Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity This opportunity is a Dedicated Client Services Consultant role in support of one large customer in the West Customer Unit, providing administrative support and customer service. In this position you will be responsible for managing the relationship with the customer while partnering with internal resources including the Account Team, Account Executive, Claim Operations, and others.

Key Responsibilities

Overall accountability for: customer requests, leading projects, providing alternative solutions, consults where appropriate, identifies possible plan design alternatives, acts as a liaison between the customer and internal MetLife teams and collaborates for problem troubleshooting and resolution. Provides exceptional customer service to support ongoing customer delivery and customer satisfaction. Leads, participates, and drives resolutions where applicable in both customer- and internal-facing presentations and meetings.

Participates in strategy meetings, establishes specific processes and reports, provides demonstrations, reviews contract documents, creates process manuals, inputs, and ensures accurate input of data in MetLife systems. Develops agenda and presentation materials for customer meetings.

Required Qualifications

• 5+ years of relevant experience
• Knowledge of Group Benefits core products
• Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
• Excellent organizational, interpersonal, and communication skills, both written and verbal, with strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.

Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible

Preferred Qualifications

Knowledge of Group Benefits core products - particularly Disability and Absence Management The expected salary range for this position is $64,800 - $99,300 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.