Specialty Market Client Service Consultant

Job description

Description and Requirements The Team You Will Join Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces.

Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity As an employee benefits service new hire, you will complete a 4-month training program which includes a combination of structured classroom and on-the-job learning with a focus on building an understanding of the employee benefits industry, MetLife’s group benefits, operating systems, and client servicing skills.

Upon successful completion of the program, you will deploy into a Client Service Consultant (CSC) position providing administrative and client service to MetLife group insurance customers. The CSC has overall accountability for the day-to-day administrative service support of multiple Specialty Markets clients. The CSC is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Great opportunity to join an amazing team! Are you passionate about building relationships? Do you possess great collaboration and communication skills? Do you like to innovate and identify process improvements? Then you would make a great client service consultant on our team

Key Responsibilities

Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.

Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance Comprehends competitors’ products, industry trends and legal developments impacting business Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems

Required Qualifications

5+ years of insurance industry experience, including PEO, payroll, staffing, association, union, trust, affinity/member benefits, or TPA environments. Strong organizational, interpersonal, written, and verbal communication skills. Ability to work independently, manage multiple priorities, meet deadlines, and adapt to changing business needs. General understanding of the U.S. economy, employee benefits, and insurance landscape.

Proficiency with Microsoft Office applications and business productivity tools. Self-motivated learner with experience leveraging approved AI tools, understanding AI capabilities, and validating outputs to improve efficiency and business effectiveness.

Preferred Qualifications

Experience with products such as Core, Disability and Voluntary products

• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities Project management skills including problem solving, attention to detail, analytical thinking and decisiveness Experience with AI enabled tools.

The expected salary range for this position is $64,000 - $86,400 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.