Partner Management Manager

Job description

• Develop 3PL partners and expand the number of partners and riders based on delivery demand
• Enhance partners' operational capabilities through training and communication to ensure better understanding of our company policies and strategies.
• Ensure 100% compliance of 3PL partners and their riders with company policies and standards.
• Work with the strategy team to design and manage incentive and penalty programs for 3PL partners, aiming to achieve business objectives such as hiring targets and improved user experience.
• Take ownership of assigned partners and regions to achieve goals related to rider recruitment, operations, management, and user satisfaction.
• Manage the exit process for underperforming partners who do not meet company requirements.
• Complete other tasks assigned by the manager within the department.
• Bachelor's degree or above, with at least 3 years of experience in rider growth and 3PL partner management.
• Excellent communication skills, with the ability to build and sustain strong partner relationships.
• Strong negotiation and problem-solving skills, with a results-driven mindset.
• In-depth knowledge of the rider and 3PL market trends and best practices.
• Fluent English is required; proficiency in Arabic and/or Urdu is preferred. Food delivery experience