Senior Strategy Analyst - Supply and Merchant Operations

Job description

Merchant Operations & Business Insight

• a) Analyze Platform performance data and key metrics to identify growth opportunities and operational gaps b)
• Develop a deep understanding of food delivery business dynamics across categories (QSR, coffee, casual dining) and translate insights into actionable recommendations c)
• Build and maintain a "Merchant × Category × Scenario" analytical framework to support BD teams in merchant conversations and growth planning

Data Analysis & SQL-Driven Reporting

• a) Extract, clean, and analyze operational data using SQL to support day-to-day business decisions b)
• Establish standardized reporting dashboards and performance tracking (order growth, conversion funnels, retention metrics, ROI, etc.) c)
• Diagnose performance issues through funnel analysis and data deep-dives; continuously refine analytical models
• BD Support & Commercial Collaboration a)
• Translate data findings into clear, merchant-facing narratives to support frontline BD teams in client conversations and to improve efficiency b)
• Collaborate with BD, Marketing, and Operations to help design tailored growth for the portfolio with the multilayer perspective of Customer, Channel and price c)
• Track the resource efficiency and work collectively with the team for improvement
• Strategic Initiatives a)
• Identify opportunities for growth from the trends and design actionable , with a focus on measurable business outcomes b)
• Contribute to playbook development across merchant tiers, categories, and growth stages c)
• Develop scalable and replicable frameworks for growth
• Cross-functional Project Management a)
• Work closely with cross-functional teams (Product, Operations, Sales, Marketing) to ensure data accuracy and project delivery b)
• Document learnings and build case studies to enable knowledge sharing across the team a) 8years of experience in internet platforms, local services, food delivery, or e-commerce b)
• Strong understanding of food delivery or F&B operations, with genuine insight into merchant behavior and business drivers c)
• Proficient in SQL; comfortable with AI usage, data extraction, analysis, and building reports independently d) Able to communicate data findings clearly to non-technical stakeholders, including frontline sales teams e) Detail-oriented, structured thinker with solid project management skills f) Fluency in English (spoken and written)
• Proficient in AI tools; able to integrate AI into daily workflows to drive tangible efficiency gains.
• Proactively explores new AI tools; strong AI learning mindset — comfortable experimenting and documenting best practices in real business contexts. The candidate will have the opportunity be part of a team which focusses on growing the business with the nuances of data granularity
• Full AI toolkit at your fingertips ; you won't just use AI; you'll define what AI-driven operations look like in your market.
• Pioneer AI-enhanced workflows with cutting-edge tools, shaping the future of your function.