Retail Manager

Job description

Position JOB TITLE

Retail Manager COMPANY: Bulgari Japan G.K.

LOCATION

Tokyo DEPARTMENT: Retail REPORT TO: Regional Director Job responsibilities Job Summary: The Retail Manager, is responsible for overseeing approximately 5-10 retail Boutiques and managing a team of 150-200 boutique staff. This role involves formulating strategic plans to drive sales growth, ensuring profitability, and maintaining high operational standards. The Retail Manager acts as a key leader in the company, contributing to business success through effective team management, strategic planning, and strong customer and client relationships.

Strategic Retail Planning and Execution

• Formulate strategic plans, in collaboration with the Regional Director and store managers, to stimulate sales growth within the Region. Guarantee the profitability of stores by effectively managing expenses relative to revenues.

Network within the luxury goods industry to stay abreast of market trends and business dynamics.

Team Management and Development

• Manage approximately 150-200 boutique staff, fostering a high-performance team environment. Improve the sales organization's effectiveness through coaching, counseling, rewarding, and recognizing team members.

Disseminate and ensure adherence to retail policies and procedures and corporate retail service standards for sales, loss prevention, and store operations.

Operational Excellence and Client Relations

• Provide strategic management and support of Retail operations, guiding store sales results to achieve budget targets. Actively contribute to promoting, establishing, and maintaining strong relationships with key retail clients (e.g., department stores).

Identify and accurately understand internal and external customers' needs, and act to supply timely and effective solutions.

Profile Required Competencies

Strong analytical, organizational, and communication skills. Ability to manage multiple projects simultaneously with keen attention to detail. Customer focus. Integrity and trust. Growth mindset.

Qualifications

Education: Bachelor's degree preferred.

Experience

Relevant experience in the high-end Luxury industry (at least 5 years). Experience in a role managing multiple retail locations and large teams.

Skills

Knowledge of store processes and procedures, ideally across different store typologies (e.g., Shop-in-shop, freestanding stores). Good negotiation skills. Strong people management skills (team building, coaching, empowering, motivating). Proficiency in managing and analyzing figures. Excellent problem-solving skills. PC skills (Word, Excel, PowerPoint).