[Benefit] Event/Promotion & CRM Coordinator

Job description

Position

• Maintain accurate CRM and sales data, prepare regular reports and support monthly sales closing.
• Coordinate makeup events and in-store promotions under the direction of the Marketing team.
• Support CRM campaign execution, customer list management and operational follow-up. Job responsibilities Makeup Event Coordination Coordinate makeup event schedules, models, fixtures, materials, and on-site logistics with internal teams, stores, and external vendors.

Support event preparation, including theme meeting follow-ups, store materials, floor plan requests, event proposals, and GWP recommendations. Attend makeup events and shows as required to document operations, take photos, collect feedback, and identify operational or maintenance needs. Consolidate event results and prepare updates for weekly meetings and post event reviews. In-store Promotion Support Support store-specific promotions in collaboration with the Sales and Marketing teams.

Coordinate promotional activities related to store openings, relocations, renovations, and closures. Track monthly GWP promotion progress, inventory availability, and execution status. Liaise with stores and vendors to ensure promotional materials and activities are delivered on schedule. CRM & Sales Data Management Extract, clean, validate, and consolidate CRM and sales data for sales meetings, budget reviews, and regular marketing reports.

Prepare Beauté data extracts and support monthly sales closing, reconciliation and accuracy checks. Maintain recurring CRM and sales performance trackers Prepare basic KPI summaries and identify data discrepancies follow-up. CRM Campaign Operations Support the execution of customer CRM campaigns, including customer segmentation, list preparation, and operational follow-up. Extract and share store-requested customer lists in accordance with applicable data privacy guidelines and internal procedures.

Prepare monthly birthday customer lists and coordinate birthday coupon distribution. Maintain customer data accuracy and support ongoing database management activities. Track campaign execution and consolidate results for internal reporting. Profile

Qualifications & Experience

• Bachelor’s degree or equivalent qualification
• Relevant experience in CRM, retail marketing, event coordination, sales administration, or a related field is preferred.
• Experience in the beauty, retail, luxury, or consumer goods industry is an advantage.
• Strong proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience handling customer or sales data with a high level of accuracy.
• Working proficiency in written and spoken English is preferred.

Key Skills & Competencies

• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and time management skills.
• Ability to manage multiple schedules, priorities, and deadlines.
• Strong communication and coordination skills.
• Proactive, responsible and solution-oriented working style.
• Ability to collaborate effectively with cross-functional teams, retail stores, and external vendors.
• Understanding of customers data privacy and confidential information handling.
• Willingness to provide on-site support for events when required.