Fragrance Expert

Job description

Do you want to work for the world’s largest beauty company? Do you want an exciting and diverse job in an international and dynamic working environment? Do you want to be challenged and developed within your area of expertise? Then you might be just the talent we are looking for to strengthen our marketing team in Luxury Products Division (Lancôme, Yves Saint Laurent, Giorgio Armani, Kiehl’s, Biotherm, Helena Rubinstein, Valentino, Mugler, Prada, MiuMiu) Fragrance Expert for Luxury Division Are you passionate about luxury products?

Then joining L’Oréal Luxury Product Division Retail Structure, in the role of Fragrance Expert might be the opportunity that you’ve been looking for! At L’Oréal Luxury Products Division (LLD), we create offline and online brand experiences that make our customers the center of our iconic brand universe. We make the customer the hero of our brand story. Every day we push boundaries in the world of traditional and digital strategies to advance the brand building, the retail excellence and the digital engagement creating real emotion through memorable brand experiences and creative marketing initiatives.

Now we are looking for a Fragrance Expert! You will… Be responsible for representing the brand as a true ambassador, offering our customers’ excellent service at all times instore and online. You must have a passion for fragrances and have a proven track record of consistently achieving sales targets. You must be confident in educating customers and beauty advisors on the metier and helping to promote brand awareness through in-store events.

You will represent the fragrance expertise of our brands in front of press and all brands’ audience, online and in store and collaborate with marketing on event development, animation & product feedback.

Responsibilities

• Master Category Knowledge Have full knowledge of all brand axes, products and services
• Attend, engage and participate in brand training, and implement afterwards Monitor Icon products Be aware of competitor’s products and activity and have knowledge of account performance in relation to Department’s performance Have detailed knowledge and awareness of the beauty market Be able to offer a high level of expertise in terms of fragrance advise and personalized service

Execute Business & Operations

• Generate sales growth through execution of exceptional service in store, animations, events.

Be aware of account and personal targets and key performance indicator targets

• Complete all personal paperwork accurately, legibly and on time Be aware of and abide by store rules and regulations
• Manage stock levels, following brand and POS needs
• Offer creative ideas to generate new business; with focus on product launches and anniversaries

Drive Selling Process/Techniques

• Build up and strengthen customer loyalty
• Generate retail sales through the successful execution of in-store events and strengthen brand loyalty
• Make appropriate, personalized product and sample recommendations Have a strong focus on link selling and the recruitment of new customers
• Use confident communication and presentation skills when dealing with customers in store and online

Foster Service Attitude

• Deliver exemplary luxury service at all times Show passion for people and products
• Follow grooming guidelines to promote the brand image
• Maintain a clean and hygienic work area and adhere to hygiene rules
• Create welcoming, inspiring and personalized experiences with all customers at all times

Leadership & Coaching

• Coach peers & follow up and give feedback to Training Manager and Field Manager
• Foster team spirit
• Lead by example
• Share fragrance artistry know-how and experience with customers and BAs
• Work effectively with colleagues in store, in the field and in head office
• Coach and lead by example the brands retail tactics for retail excellence

Advocacy & Online Representation

• Participate in PR events, online events
• Develop a goodwill relationship with journalists, influencers and other media population
• Contribute to brand’s make up expertise offline and online We are looking for our new Fragrance Expert to start in as soon as possible.

We are reviewing applications and inviting for interviews on a rolling basis, so do not wait to apply! What’s in it for you? We offer you an exciting position with great challenges and opportunities including an individual career plan, an extensive catalogue of e-learnings, competitive personnel benefits, and a dynamic working environment with engaged and passionate colleagues. With its unique international portfolio of 34 diverse and complementary brands, the Group generated sales amounting to 29.8 billion euros in 2019.

As the world’s leading beauty company, L’Oréal is present across all distribution networks: mass market, department stores, pharmacies and drugstores, hair salons, travel retail and branded retail. Research and innovation, are at the core of L’Oréal’s strategy, working to meet beauty aspirations all over the world and attract one billion new consumers in the years to come. L’Oréal’s sustainability commitment “L’Oréal for the Future” sets out ambitious sustainable development objectives across the Group’s value chain.

Does it sound like you? #weareloreal and we are thrilled to receive your CV and potentially meet you!

Qualifications

Any level of education