HR Solution Manager - BEST

Job description

Key job accountabilities

• Coordinate global and local teams on all solution excellence topics, including both core SF and non-SF EC modules : facilitating communication, collaboration, and knowledge sharing among teams to ensure alignment and consistency in solution delivery For One Profile: Act as the key contact point for incidents, demands, and requests, managing relations with HR Key Users and the global team , including HR Tech and external partners like Wipro: overseeing the resolution of issues, prioritizing and managing demands, and ensuring effective communication between stakeholder
• Support tool enhancement efforts , such as testing Global Template (GT) releases: collaborating with the HR Tech team and other stakeholders to validate new features, functionalities, and system updates before they are deployed into the zones to ensure a smooth user experience Support Key Users in qualifying and solutioning incident and demand tickets .

This includes providing guidance, troubleshooting issues, and working closely with HR Key Users to ensure timely and effective resolution of tickets

• Monitor demands solutioning and close tickets : tracking the progress of demands, providing updates to stakeholders, and ensuring that tickets are closed once the solutions are implemented
• Monitor compliance with L’Oréal norms & local requirements of HR local template
• Analyze key performance indicators (KPIs) for the zone related to One Profile ticket management and build action plans based on the insights gained: identifying training needs to drive full adoption of the solutions, as well as capturing enhancement demands to continuously improve the functionality and usability of the tools

Qualifications

Bachelor