National Education Manager

Job description

Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for. A Day in the Life As the National Education Manager, you lead the national education strategy for Lancôme. You bridge brand vision and counter execution, turning retail teams into skincare, makeup, fragrance and luxury service authorities.

• Translate global brand masterclasses and product launches into practical, high-touch training modules across national accounts.
• Engage and motivate Beauty Advisors to provide the highest level of Customer Experience
• Upskill field teams on Point of Sale + Beauty tech services, including the Lancôme Skin Screen
• Train skin experts in advanced Facial protocols
• Educate Beauty advisors in a 3 axe service model with makeup, skincare and fragrance
• Partner closely with Commercial and Marketing leads to align training schedules directly with commercial launch cycles and retail peaks.
• Monitor retail execution consistency across department stores and specialty retailers, adapting content quickly to bridge performance gaps. We Are Looking For You bring a collaborative mindset and high standards for retail client experience.

Learning Delivery

• Proven capability to lead compelling, interactive training sessions across physical and virtual environments.

Retail Acumen

• Solid understanding of luxury counter operations, retail KPIs, and department store environments.

People Leadership

• Ability to coach field teams, foster collaboration, and develop field talent across diverse markets.

Project Management

• Track record organising national training roadmaps, materials, and schedules alongside marketing launches.

Stakeholder Management

• Strong interpersonal skills to partner effectively across sales, marketing, and external retail partners.

What's In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference

Who

We Are

L’Oréal Luxe’s mission is to provide our consumers the best products and brand experiences by making it unique. Thanks to our strong, balanced and complementary portfolio of 26 brands, including iconic ones like Lancôme, Yves Saint Laurent and Giorgio Armani, we can cater to the needs of all consumers, across all price points and in all beauty categories: skincare, makeup, and fragrances. The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role.

If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email [email protected] to speak with our Talent Acquisition representative. We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).

L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present and emerging.

Qualifications

Any level of education