Delivery Excellence Lead

Job description

DEX Team Lead Job Summary

As the DEX (Delivery Excellence) Team Lead for BEST Guangzhou, you will act as the 'Run & Adoption Lead' for our Finance Capability Center. Your core mission is to 'Activate & Execute' the operational strategy. You aren't just managing a team; you are responsible for ensuring that our processes (P2P, R2R, etc.) are not only running smoothly but are constantly evolving through digital adoption and continuous improvement.

Lead 'Run & Adoption' Strategy

• Define and deploy the local adoption strategy for global tools and processes.
• Ensure the successful simplification and harmonization of end-to-end processes across BEST Guangzhou.
• Monitor process efficiency, compliance, and data quality using our 'Value Tracker' framework.

Drive Transformation & Projects

• Act as the Project Manager for transversal initiatives, ensuring they land successfully within the operational teams.
• Manage the 'change impacts' (Business Change Management) to ensure teams are ready for new ways of working.

Foster Continuous Improvement (Lean Six Sigma)

• Build a culture of 'Service Excellence.' Train and coach teams on Lean methodologies (Yellow/Green Belt).
• Animates process experts to ensure consistent application of standards and feedback loops.

Team Leadership

• Manage and develop the DEX Analyst.
• Act as the strategic partner to the Head of BEST Guangzhou and Global Process Owners (GPOs).

Experience

• 5-7 years in Finance Operations or Transformation, plus with compounded experience in different service lines.

Key Competency

• You bridge the gap between Strategy (Designing the roadmap) and Execution (Making sure the team actually adopts the tool).

Skills

• Strong Project Management, Lean Six Sigma Green/Black Belt, Change Management.

Qualifications

Bachelor