Intern, Guest Services

Job description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team.

Job Summary

Guest Services creates the first impression for arriving guests. We strive to meet all of our guests upon arrival, welcome and direct them to the check-in desk. We provide efficient luggage handling and temporary storage services, and item delivery assistance. We escort guests to their designated rooms, share about the in-room amenities and facilities, as well as address guests’ requests and queries.

Job Responsibilities

Accomplish day-to-day operational needs to provides guests with an unforgettable arrival and departure experience. Tasks include but are not limited to, welcoming, directing and meaningfully engaging guests, monitoring baggage-related requests, operating FCS system and answering phone calls in Guest Services Command Center. Be meticulously attentive and anticipative towards guests needs. Equipped with adequate knowledge of overall products and services found in Marina Bay Sands and in Singapore, to make sound recommendations to guests.

Intrinsically driven to deliver personalized guest experience in a luxurious way through inter-department collaborations across the Integrated Resort. Capture and maintain accurate records of guests’ preferences.

Job Requirements

Education & Certification Applicant must be a full-time matriculated student. Internship must contribute to school graduation requirements.

Experience

Prior experience in a hospitality setting or customer-facing role would be a bonus. Other Prerequisites Possess a good command of spoken and written English. Pays attention to details Possess strong customer service and problem-solving skills Mature, meticulous, resourceful, organized and able to work independently Excellent team-player with the ability to work independently Be operationally ready for deployment. Well-groomed and professional disposition Good planning and execution skills Ability to manage time, organize, good communication and motivational skills Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.