Associate Senior Consumer Experience Scientist

Job description

As an Associate Senior Consumer Experience Researcher, you will play a key role in delivering consumer learning for packaging innovation and renovation projects. You will lead consumer research projects from learning plan execution through insight delivery, generating impactful consumer insights that help guide packaging decisions across development stages. You will partner closely with cross-functional teams to understand learning needs, execute qualitative and quantitative research, synthesize findings into actionable recommendations, and ensure the consumer perspective remains central to project decisions.

You will also contribute to strengthening Consumer Experience capabilities by supporting the development and implementation of research tools, methodologies, and best practices that improve the quality, efficiency, and scalability of packaging research across Kraft Heinz.

Key Ingredients

Successfully lead and execute consumer learning projects supporting packaging innovation and renovation initiatives. Deliver clear, actionable consumer insights that influence packaging decisions and development priorities. Build strong working relationships with Packaging R&D, Design, Marketing, Consumer Insights, and external research partners. Ensure research methodologies are fit-for-purpose and aligned to project objectives and key decisions.

Embed consumer-centric thinking within project teams through consistent advocacy and evidence-based recommendations. Contribute to the development of scalable CX research tools, frameworks, and best practices. Support effective research budget management and delivery of projects within agreed timelines and scope. Connect learnings across projects, categories, and markets to maximize business impact and organizational learning.

Ability to translate complex data into clear, compelling, and actionable business recommendations. Experience managing external research agencies or suppliers preferred. Experience supporting innovation, renovation, or product/package development projects preferred. Experience working in FMCG (innovation and/or renovation) - Preferred Support the development of stakeholder-aligned learning plans that connect business questions, learning objectives, methodologies, and decision milestones.

Execute qualitative and quantitative research studies end-to-end, including study design, fieldwork management, analysis, synthesis, and reporting. Apply appropriate consumer research methodologies and best practices to answer packaging-related business questions. Facilitate research readouts and collaborative synthesis sessions with project teams. Support innovation, renovation, and productivity initiatives by identifying opportunities, risks, and consumer-driven actions.

Support development of research proposals, project scopes, and research budgets. Manage external research agencies and partners to deliver high-quality research outputs efficiently and effectively. Contribute to the continuous improvement of Consumer Experience methodologies, frameworks, tools, and ways of working. Support the standardization and scaling of repeatable packaging research approaches.