Sensory and Consumer Experience Team Lead

Job description

Lead and mentor a multi-cultural team of Consumer Experience researchers and sensory analysts. Manage resources to ensure impactful results, including outstanding strategic & technical mastery of the team. Ensure the right project pipeline prioritization and associated budget needs to deliver high impact on strategic projects. Foster a high-performance culture within the team, ensuring continuous professional development.

Collaborate with R&D, Marketing, and leadership teams to align product development routes and market strategies. Build and maintain strong relationships with internal and external stakeholders. Manage external partnerships to ensure consistency, quality, and agility. Work in close collaboration with the Global Consumer Experience Acceleration Lead to identify capability needs, define and develop new methodologies, and implement standard processes that enable the team to be successful, agile, and future-ready.

Ensure synergies are created within the EMDM zone with other CX researchers, aligning on best practices, supporting specific needs with guidelines and cascading key insights as well as collecting the ones generated at the local levels. Lead the development of proactive insights, continuous learning plans, and strategic programs that influence category growth and strengthen consumer-led decision-making. Guide the team in translating market opportunities and consumer needs into clear product and packaging design principles, leveraging design tools, methodologies, consumer research, and sensory capabilities.

Ensure category “where to play” choices are converted into actionable insights that define “how to win”. Provide leadership oversight on product development follow-up, ensuring key design principles are embedded and risks are assessed to support informed decisions on product viability. Champion design sprint projects in partnership with our innovation coach, enabling the team to shape next-generation product development through strong design challenges.

Own and steer the implementation of product and pack superiority programs, ensuring the right level of focus, discipline, and business impact.