Consumer Experience Global Innovation Manager

Job description

In this role, you will serve as the primary CX partner to Global Innovation for Heinz iconic recipe platforms, shaping the consumer desirability strategy behind future product pipelines. You will connect global innovation ambitions with regional business needs across Emerging Markets, Europe and Pacific Developed Markets, ensuring decisions are anchored in meaningful consumer understanding. You will define and lead learning strategies, oversee consumer and sensory research programs, consolidate global and regional insights, and translate learning into compelling recommendations that drive innovation progress and business growth.

Reporting to the CX Platform Lead, this role sits at the intersection of Innovation, R&D, Consumer Insights and regional business teams, ensuring innovations are both consumer-desirable and regionally relevant.

Key Ingredients

Serve as the Emerging & Developed Markets CX lead for Global Innovation Pods focused on Heinz recipe innovation platforms. Define and lead the end-to-end learning plan in partnership with CIS and Regional CX teams, considering global and regional learning to ensure innovation relevance and scalability. Design and deliver consumer and sensory research aligned to key business decisions and development milestones in partnership with external agencies.

Drive meta-analysis considering global and regional learning to ensure innovation relevance and scalability and connecting different sources of data (consumer, technical, sensory etc). Translate complex sensory and consumer learnings into clear and recommendations and compelling decision narratives. Partner with R&D to unlock growth thorough technical platform identifying consumer-centric growth opportunities. Experience influencing cross-functional stakeholders within global matrix organizations.

Strategic thinker who connects consumer understanding to innovation and growth. Influential partner who helps teams make confident, consumer-centric decisions. Skilled at translating complexity into clear recommendations and business stories. Able to navigate global and regional stakeholder networks effectively. Curious, proactive and energized by shaping the future of iconic Heinz products. Comfortable operating in fast-paced innovation environments with multiple priorities.

Passion for food, consumer behavior and innovation. Fluent in English, written and spoken. Ensure innovation recommendations are globally scalable while remaining locally relevant by effectively levering of global and regional learning across innovation platforms Deliver research programs with excellence, rigor and business relevance, ensuring optimal allocation of research budgets and resources. Contribute to the successful commercialization and growth of Heinz innovation platforms achieving recipe superiority for our key consumer targets.