Front/Back Line Service Operator

Job description

Verify incoming materials using production schedules and Bills of Material (BOM). Ensure material integrity, traceability, and accuracy throughout production operations. Request, retrieve, and stage materials in accordance with QA and GMP requirements. Maintain accurate material usage documentation and verification records. Properly label and inventory return materials. Rotate between Front Service and Back Service assignments as required.

Successfully complete required training for classified positions. Communicate quality concerns and material discrepancies. Clear denester jams using proper safety procedures. Support hand packing and palletizing activities as needed. Support break coverage and production operations. Perform basic equipment operation, troubleshooting, startup, and shutdown activities. Load materials and maintain production flow. Maintain housekeeping and organization of the production area.

Participate in QRMP audits and assist with corrective action implementation. Perform all other duties as assigned. Follow all Kraft Heinz safety policies and procedures. Adhere to Lockout/Tagout (LOTO) requirements. Operate equipment safely and responsibly. Maintain certifications for Big Joe/Walkie, Scissor Lift, Fall Protection, and ladder use. Complete required safety inspections and battery changes. Report unsafe conditions, behaviors, or equipment immediately.

Support Kraft Heinz's safety-first culture. Clean and sanitize machinery, equipment, workstations, floors, and drains according to Kraft Heinz Sanitation Program requirements. Disassemble and reassemble equipment for sanitation activities. Conduct post-cleaning inspections of cleaned areas. Safely handle cleaning chemicals and sanitation equipment. Remove products and materials prior to sanitation activities. Dispose of trash and recyclable materials properly.

Perform periodic cleaning of production and storage areas. Maintain housekeeping and sanitation standards throughout the shift. Ensure all products and materials comply with Kraft Heinz Quality Assurance Programs. Maintain material traceability and documentation accuracy. Complete required records and verification activities. Communicate quality concerns immediately. Support GMP, food safety, QRMP, and regulatory requirements.

Assist in audit readiness and corrective action activities. Material handling and staging Inventory tracking and traceability Basic equipment operation Documentation and recordkeeping GMP and food safety knowledge Sanitation processes Basic troubleshooting Material verification Teamwork Communication Attention to Detail Accountability Adaptability Time Management Reliability Continuous Improvement Standing and walking for extended periods up to 12 hours.

Frequent lifting, pushing, and pulling up to 50 lbs., including overhead work. Repetitive hand and arm movements. Frequent bending, kneeling, squatting, twisting, and reaching. Frequent stair climbing. Ability to work in varying environmental conditions, including: Cold temperatures (0°F to 40°F) Warm temperatures (up to 90°F) Loud environments requiring hearing protection Ability to wear required PPE throughout the shift.

High School Diploma, GED, or equivalent experience. Strong communication skills. Ability to work weekends, holidays, and overtime as required. Ability to obtain and maintain required equipment certifications. Ability to work independently and as part of a team. Prior manufacturing experience. Prior food manufacturing experience. Material handling experience. Inventory control or warehouse experience. Experience working in regulated manufacturing environments.