Client Service Manager – Associate - Latin America Securities Services

Job description

As a Client Service Manager (CSM) in Securities Services, you will join the client service team and support a book of clients. You will work closely with senior members to ensure client satisfaction with JPM, by supporting governance processes and global initiatives.

Job responsibilities

Support the senior team to build relationships with client base and to ensure client ongoing satisfaction with JPM. Provide guidance to junior team members. Own timely inquiry responses across all products and manage escalations. Support governance processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings. Fully utilize proprietary CRM tools to capture relationship feedback, help generate call reports, and track actions to closure.

Prepare for periodic client relationship reviews. Ensure accurate billing and timely payments. Prioritize and help bring global initiatives and ad-hoc projects to closure. Coordinate client training on proprietary JPM technology. Ensure compliance with company policies and procedures.

Required qualifications, capabilities, and skills

Bachelor’s degree. Minimum three years of experience working at a financial services organization focused on servicing institutional clients. Fluent in English and Spanish both written and verbal is required. Knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services or the ability to quickly learn. Team player and ability to collaborate and share ideas. Client satisfaction driven with client facing skills.

Strong presentation and communication skills. Strong follow-up skills and ability to drive items to closure. Ability to prioritize, multi-task, and work well with minimal supervision.

Preferred qualification, skills, and capabilities

Works well in evolving environment. Drive for continuous improvement. Portuguese is a plus.