Business Analyst Associate

Job description

As a Business Analyst Associate within Payment Operations Transformation in Latin America, you will support the delivery of Payment Operations Transformation initiatives across Latin America by conducting end-to-end process analysis, documenting requirements, and ensuring alignment with global standards.

Job Responsibilities

You will analyze end-to-end payments processes, identify pain points and root causes, and support the design of future-state improvements with a focus on standardization. You will elicit and document requirements for process changes, including user stories, acceptance criteria, process maps, and SOP updates, ensuring clarity and alignment with Technology and Operations SMEs. You will apply global delivery and documentation standards to LATAM initiatives, coordinate with global counterparts to incorporate best practices, and share regional learnings.

You will support Agile execution activities (refinement, sprint planning, demos, retros), maintain backlog hygiene, and track actions, RAID inputs, dependencies, and milestones. You will prepare concise materials for working sessions and governance forums, and facilitate workshops with SMEs to validate processes, controls, and implementation readiness. You will use monday.com and Jira to manage work intake, maintain backlogs, track delivery, and support dashboards and reporting.

Required Qualifications, Capabilities and Skills At least 2–4 years of experience in business analysis, operations/process improvement, or project delivery roles with strong process orientation. Hands-on experience in operations process mapping and documentation (e.g., swim lanes, procedures, control points, handoffs). Practical experience working in Agile environments and proficiency using monday.com and Jira (tickets, workflows, backlog management, basic reporting).

Strong analytical skills and attention to detail, with the ability to translate complex operational topics into clear, structured deliverables. Bilingual in Spanish and English (written and spoken). Payments domain expertise (products, end-to-end processing flows, operational practices, and exception management) and experience supporting transformation across regulated/control-focused environments (preferred). Experience supporting transformation across regulated/control-focused environments (preferred).

Portuguese language skills (written and spoken) (preferred).