Customer Experience Appointment Representative

Job description

Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries Key Responsibilities:

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Track trailer pools to see if customer has available empties to determine scheduling
• Provide documentation to validate customer disputes
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction

Qualifications

Minimum Qualifications

• High School Diploma/GED with 1-2 year of working experience Preferred Qualification: Bachelor's Degree with 1-2 year of working experience
• Ability to multitask
• Ability to communicate effectively over the phone all medium
• Ability to embrace change
• Proficient time-management skills
• Ability to handle a stressful work-environment This position is not eligible for employment-based sponsorship.

Bachelors

Business Communications, GED (Required), High School (Required), Bachelors: Business Administration/Management Customer Service/Account Manager, Transportation/Logistics, Intermodal