Broker in Training ICS

Job description

Under routine supervision, this position develops prospective Brokerage personnel through hands-on experience in Customer Experience and Capacity Procurement roles. The incumbent will gain proficiency in J.B. Hunt systems, account management, load lifecycles, and professional pillars.

Key Responsibilities

• Perform core responsibilities within Customer Experience and Capacity Procurement functions to gain end‑to‑end knowledge of customer and load management in preparation for placement in either role
• Serve as a point of contact for customers regarding load updates and capacity availability; communicate cross-departmentally to verify load status and/or resolve problems with a focus on achieving customer satisfaction and minimizing service failures
• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth; negotiate spot rates for variable loads while identifying opportunities to convert to published business
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams; schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Negotiate with carriers for the optimal purchase rate to meet revenue and profit margin goals; utilize the designated systems to tender loads, manage freight movement, and maintain accurate records of shipments, rates, and customer details
• Verify authenticity of carriers and tracking prior to scheduled pickup
• Act as liaison between internal business stakeholders and external partners (carriers, customers, shipping and receiving facilities, etc.)
• Complete a company‑administered development curriculum to build foundational knowledge of transportation service offerings, strengthen role-specific skills, and cultivate professional qualities that support continued growth and career progression
• Meet regularly with leadership to review progress, present feedback for process improvements, and contribute innovative ideas that leverage a fresh perspective to enhance effectiveness
• Connect with related roles to gain an in-depth understanding of end-to-end business processes, including, but not limited to Carrier Payable, Accounts Receivables, Pricing, and Sales Gain an understanding and apply the spirit and methodology of J.B.

Hunt's Customer and Carrier Value Delivery (Understand, Deliver, Measure, Communicate, and Anticipate)

Qualifications

Minimum Qualifications

• Bachelor's degree in Business Administration, Transportation/Logistics, Supply Chain, or related field OR High School Diploma/GED with up to 1 year of professional experience and/or military equivalent Preferred Qualifications : Demonstrated ability to consistently apply sustained effort achieving objectives despite of setbacks Willingness to seek out work and the drive to accomplish goals Exhibited ownership of development by seeking out opportunities, applying feedback, and maintaining momentum
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Ability to establish and maintain healthy working relationships with clients, vendors, and peers Experience in holding people accountable and conducting difficult conversations
• Ability to maintain composure under pressure
• Proficient computer skills, including Microsoft Office suite (PowerPoint, Excel, Outlook, etc.) This position is not eligible for employment-based sponsorship.

GED (Required), Bachelors

Business Administration/Management (Required), High School (Required), Bachelors: Transportation Logistics (Required), Bachelors: Supply Chain Management (Required) Business Administration