Credit Control & Collection Supervisor, EMEA

Job description

Job Summary

Credit Control & Collection Supervisor, EMEA Are you ready to lead a high-performing Credit Control & Collections team while driving cash flow optimization across the EMEA region? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, delivering sustainable innovations that elevate everyday products.

Global Business Services

Delivering streamlined, scalable support, enhancing efficiency, compliance, and service excellence across the company. The role is based in Budapest, Hungary (hybrid role) . Join a collaborative, customer-focused, and results-oriented team where together we can achieve excellence and make a meaningful impact on our business performance. Your potential is our inspiration. Where You'll Make a Difference Lead the day-to-day operations of the EMEA Credit Control & Collections team, ensuring service excellence and achievement of key performance indicators.

Drive cash collection performance, reduce overdue receivables, and support the achievement of bad debt and order hold targets. Monitor team performance through defined metrics and implement action plans to continuously improve operational results. Foster strong partnerships with Business Credit, Commercial, Customer Service, and Finance teams to proactively resolve issues and maximize collection effectiveness. Facilitate regular reviews with senior stakeholders to analyze Accounts Receivable balances, identify risks, and develop cross-functional action plans.

Drive continuous process improvement and standardization initiatives to optimize resource utilization, efficiency, and customer experience. Proactively identify, assess, escalate, and mitigate operational, financial, and performance risks impacting business outcomes. Lead recruitment, onboarding, coaching, and development activities while fostering an inclusive and high-performing team culture. Ensure compliance with internal controls, policies, and audit requirements, supporting internal and external audits through accurate documentation and timely responses.

What Makes You the Right Fit Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Proven experience in Credit Control, Collections, Accounts Receivable, or Order-to-Cash functions within a multinational environment. Previous people leadership experience, including team development, performance management, and employee engagement. Strong understanding of credit risk management, collection strategies, and Accounts Receivable processes.

Demonstrated ability to manage stakeholder relationships across Finance, Commercial, Customer Service, and Credit functions. Excellent analytical, problem-solving, and decision-making skills with a proactive approach to risk management. Strong communication and influencing skills, with the ability to engage effectively with senior leadership. Advanced proficiency in Microsoft Excel and experience working with Enterprise Resource Planning systems and reporting tools.

Fluent English language skills, both written and verbal. How Would You Stand Out? Experience leading transformation, centralization, or shared services initiatives. Knowledge of SAP or other large-scale Enterprise Resource Planning platforms. Continuous improvement mindset with experience using Lean, Six Sigma, or similar methodologies. Why Choose Us? Hybrid working model with flexibility to balance professional and personal priorities.

Opportunity to lead a diverse team supporting multiple markets across EMEA. Multinational, collaborative, and inclusive working environment. Professional onboarding and leadership development opportunities. Comprehensive learning and career growth programs. Competitive compensation and benefits package. We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more