Credit and Collection Supervisor

Job description

• Lead, coach, and develop a team of Credit and Collections professionals to achieve performance goals and deliver exceptional customer service
• Drive results by monitoring key performance indicators, service level agreements, and collection targets while fostering a high-performance culture
• Oversee daily collections operations to ensure efficiency, accuracy, and compliance with company policies and procedures
• Reduce financial risk by managing accounts receivable, minimizing bad debt, and improving

Days Sales Outstanding

• Build strong partnerships with internal teams, customers, and external stakeholders to resolve issues and support business objectives
• Analyze account performance and implement effective collection strategies to accelerate the resolution of past due balances
• Identify and implement process improvements that enhance productivity, effectiveness, and the overall customer experience
• Support month-end activities, maintain accurate process documentation, and ensure operational deadlines are consistently achieved