Estágio de Estúdio de Engajamento do Cliente e Inovação

Job description

Introduction

At IBM, we believe technology shapes the world. We're a catalyst for that innovation. We're driving change that improves businesses, society, and the human experience. Our Marketing, Communications & Corporate Social Responsibility (MCC) team tells this story. We shape IBM's brand, capture attention in the market, and share our perspective with clients, partners, the media, and fellow IBMers. On our team, you'll work with bright, collaborative minds who bring passion and creativity to everything they do.

You'll be part of a culture built on openness, trust, and teamwork. Where your ideas matter and your growth is supported. Join us, and help bring innovation to life.

Your role and responsibilities

We are seeking a proactive, organized, and communicative Client Engagement & Innovation Intern to join the IBM Innovation Studio team. In this role, you will support the planning and execution of client engagements, workshops, events, innovation experiences, and co-creation sessions. You will work closely with Engagement Leaders, technical teams, sales teams, business partners, and other IBM professionals to help create meaningful experiences for clients and partners.

This is an opportunity to gain hands-on experience in client engagement, innovation, event coordination, facilitation, content development, and project organization within a collaborative and dynamic environment.

Responsibilities

• Support Engagement Leaders in planning and delivering client engagements, workshops, events, and innovation sessions.
• Assist in the development of agendas, presentations, briefing documents, workshop materials, and client-facing content.
• Support the client experience during visits, meetings, demonstrations, and events at the IBM Innovation Studio.
• Help organize engagement logistics, including schedules, participants, rooms, materials, and required resources.
• Capture key insights, decisions, feedback, and next steps from meetings and workshops.
• Conduct research on clients, industries, market trends, technologies, and relevant business topics.
• Contribute ideas to improve client experiences, internal processes, workshops, and engagement strategies.
• Collaborate with design and technical teams to help translate ideas into presentations, demonstrations, activities, and engaging experiences

Required technical and professional expertise

Required Professional and Technical Expertise:

• Strong verbal and written communication skills.
• Ability to communicate and build positive relationships with different teams, clients, and partners.
• Proactive attitude and willingness to take ownership of assigned activities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple activities, priorities, and deadlines.
• Ability to work collaboratively in a multidisciplinary and multicultural environment.
• Curiosity and willingness to learn about new technologies, industries, and business challenges.
• Intermediate knowledge of presentation and productivity tools, especially Microsoft PowerPoint, Word, Excel, and Teams.
• Intermediate English proficiency.

Preferred technical and professional experience

Preferred Professional and Technical Expertise:

• Previous experience organizing events, workshops, academic projects, student organizations, or collaborative initiatives.
• Familiarity with Design Thinking, co-creation, facilitation, or agile methodologies. Experience creating presentations, reports, communication materials, or executive content.
• Familiarity with collaboration and visual facilitation tools, such as Monday, Mural and Airtable.
• Interest in innovation, artificial intelligence, emerging technologies, customer experience, and business transformation.
• Experience speaking or presenting to groups.

Additional Requirements

• Positive and collaborative attitude.
• Strong interpersonal skills and active listening.
• Confidence to interact with different audiences and professional profiles.
• Adaptability and comfort working in a dynamic environment.
• Ability to anticipate needs and suggest possible solutions.
• Openness to feedback and willingness to continuously learn.
• Responsibility and commitment to delivering high-quality work.

Preferred Academic Background

• Business Administration
• Marketing
• Communications
• Public Relations
• Event Management
• International Relations
• Design
• Project Management or related fields Candidates from other academic backgrounds may also be considered if they demonstrate strong communication, organization, collaboration, and interest in innovation and client engagement.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.