Especialista Fianciero de Servicio de Asistencia (Help Desk) - (Oportunidad Temporal)

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

We are looking for an analytical, organised and meticulous individual to manage accounts payable enquiries received via email and ticketing systems. This role requires the ability to investigate each case, provide clear and timely responses, and follow up until resolution, whilst maintaining high standards of service in a high-volume operation. Required technical and professional expertise

• Proven experience in Accounts Payable within large organizations, Shared Service Centers (SSC), or BPO environments.
• Experience managing supplier inquiries through shared mailboxes or ticketing systems, handling high volumes of requests (70 to 100 emails per day).
• Strong knowledge of Accounts Payable processes, including invoice processing, payment execution, and vendor account analysis.
• Proficiency in SAP for reviewing invoices, payments, balances, and transaction statuses.
• Advanced Excel skills, including pivot tables, lookup functions, data reconciliation, and validation.
• Strong analytical mindset with the ability to investigate discrepancies, connect information from multiple sources, and identify effective solutions.
• Excellent written communication skills, with the ability to convey information clearly, professionally, and accurately.
• Customer-focused approach, with sound judgment when managing sensitive inquiries and escalations.
• Highly organized, detail-oriented, and capable of managing multiple priorities independently.
• Ability to balance speed and quality while effectively prioritizing tasks based on urgency and business impact.
• Growth mindset, proactive problem-solving skills, and a collaborative approach to continuous process improvement. Preferred technical and professional experience

Deep Understanding of E-commerce

• Experience working with e-commerce platforms and processes, including order processing and credits management, to maintain efficient and effective procurement operations.

Knowledge of Global Payments

• Exposure to global payment processes and systems, including payment terms and currency exchange, to ensure seamless and efficient procurement transactions.

Familiarity with Contract Management

• Experience working with contract management principles and practices, including contract negotiation and administration, to ensure compliance and best practices. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.