Analista de Cuentas por Pagar – Atención y Gestión de Consultas (Oportunidad Temporal)

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

We are looking for an analytical, organised and meticulous individual to manage accounts payable enquiries received via email and ticketing systems. This role requires the ability to investigate each case, provide clear and timely responses, and follow up until resolution, whilst maintaining high standards of service in a high-volume operation. Required technical and professional expertise

• Serve as the primary point of contact for suppliers and internal stakeholders regarding invoices, payments, and outstanding balances.
• Manage a high-volume workload of 70 to 100 emails per day, ensuring timely and accurate resolution of inquiries.
• Investigate requests through SAP research, supporting documentation review, and detailed analysis of available information.
• Identify and resolve issues related to blocked invoices, payment delays, balance discrepancies, and other Accounts Payable exceptions.
• Provide clear, accurate, and solution-oriented responses that effectively address the root cause of each inquiry.
• Partner with Invoice Processing and Payment teams to drive resolution of complex cases requiring cross-functional support.
• Maintain accurate records of actions taken, ensuring tickets are properly documented and monitored through closure.
• Identify recurring issues and recommend process improvements that reduce response times, increase efficiency, and minimize rework. Preferred technical and professional experience

Deep Understanding of E-commerce

• Experience working with e-commerce platforms and processes, including order processing and payment systems, is beneficial for this role. Knowledge of e-commerce best practices and trends would be advantageous in optimizing procurement operations.

Global Payments Expertise

• Exposure to global payment systems and processes, including international payment methods and regulations, would be valuable in ensuring seamless and efficient procurement operations.

Contract Management Knowledge

• Familiarity with contract management principles and practices, including contract negotiation and administration, would be beneficial in managing procurement transactions and ensuring compliance. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.