UX/Product Design Intern

Job description

As part of the team, you’ll have opportunities to: Design and prototype customer-support experiences across web, chat, conversational, and AI-assisted interfaces. Explore how Generative AI and conversational assistants can make complex support interactions simpler and more intuitive. Create user flows, wireframes, high-fidelity UI designs, and interactive prototypes in Figma . Apply and contribute to established design systems , reusable components, patterns, and interaction standards.

Prototype concepts quickly so the team can evaluate ideas before investing in full development. Help explore emerging AI-assisted design and prototyping workflows , including tools that help move concepts from design toward functioning experiences. Partner with researchers to understand user needs via customer interviews and survey analysis. Partner with engineers to understand how designs translate into front-end implementation.

Participate in design critiques, usability testing, customer feedback sessions, and iterative design. Help the team think through important AI experience questions such as user intent, confidence, transparency, error recovery, and transitions between AI and human support .

Responsibilities

You might be a great fit if you

Like asking "Can I prototype this?" rather than stopping at a static mockup. Care about both how an experience feels and how it gets built . Enjoy working within a design system but know when a new interaction requires thoughtful exploration. Are comfortable experimenting with emerging technology while remaining grounded in real customer needs. Think critically about AI rather than adding AI simply because it's available.

Can move between user journeys, interaction details, visual design, prototypes, and conversations with engineers. Are curious, collaborative, comfortable receiving feedback, and eager to learn. Tools & Technologies You May Encounter Figma / FigJam Design systems and component libraries HTML / CSS / JavaScript Generative AI and LLM-based experiences AI-assisted design and prototyping tools Conversational and chat interfaces Modern web application frameworks and prototyping approaches What You’ll Gain This internship offers hands-on experience working on real customer-facing problems at the intersection of enterprise UX and emerging AI technology .

You’ll develop experience designing within a mature product environment, collaborating across disciplines, working with design systems, and exploring new ways designers can use AI and prototyping technology to turn ideas into testable experiences.

Qualifications

Currently pursuing a degree in UX Design, Interaction Design, Product Design, Human-Computer Interaction, Digital Design, Computer Science , or a related field. Strong foundation in user-centered design and interaction-design principles. Experience designing interfaces and prototypes using Figma . Familiarity with design systems , including components, variants, patterns, and reusable UI structures. A portfolio demonstrating UX thinking, interaction design, prototyping, and visual craft.

Curiosity about Generative AI and how AI changes the way people interact with digital products. Strong communication skills and willingness to collaborate across design, product, and engineering teams. Based in, studying in, or able to work from Mexico City . Nice to have Familiarity with front-end technologies such as HTML, CSS, and JavaScript . You don't need to be a software engineer, but you should be comfortable understanding how interfaces get built.

Experience creating functional or coded prototypes. Experience experimenting with AI-assisted design or development tools . Familiarity with conversational UX, chatbots, digital assistants, or customer-support experiences. Experience conducting or participating in usability research and incorporating feedback into designs. Interest in accessibility and inclusive design. #LI-Onsite #LI-Hybrid