Sr Cust Exp Specialist

Job description

As a Sr Cust Exp Specialist here at Honeywell, you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index. You will report directly to our Cust Exp Supervisor, and you’ll work out of our San Luis Potosi location on a On-site work schedule. In this role, you will impact customer satisfaction and loyalty by developing and executing customer experience strategies, working cross-functionally to understand customer needs, and driving continuous improvement through data analysis and feedback programs.

Responsibilities

• Develop and execute customer experience strategies to drive customer satisfaction and loyalty
• Work with cross-functional teams to understand customer needs and create personalized experiences
• Analyze customer data and market trends to identify opportunities for improvement
• Implement and monitor customer feedback programs to gather insights and drive continuous improvement
• Utilize customer experience tools and technologies to optimize customer interactions and touchpoints
• Work closely with sales and product management teams to align customer experience strategies with business objectives

Qualifications

YOU MUST HAVE 2+ years of experience Customer

• Support and/or equivalent in supply chain / order management / OtC related experience Knowledge/experience with SAP or Sales Force would be a great plus MS office skills (Excel, Word, Outlook, PowerPoint) WE VALUE Bachelor’s Degree High level of customer orientation, dedicated “can do” attitude
• Excellent interpersonal, organizational, and time management skills
• Ability to drive improvements leading to greater customer experience, higher quality and lower costs
• Strong teammates with the ability to take ownership and follow-through
• Ability to establish relationships and networks in a virtual team environment