Logistics Business Expert – Global Trade & Customs

Job description

Do you want to use your Trade and Customs expertise to shape digital solutions in a global business environment? As a Business Expert – Global Trade & Customs, you will bring together deep Trade and Customs knowledge, technology and product development to create solutions that support our global operations. You will work closely with business teams, product teams, SAP specialists and implementation partners, translating complex business needs into clear requirements and practical technology-enabled solutions.

Your expertise will help us strengthen compliance, simplify ways of working and create long-term business value. The role has a strong connection to H&M’s Business Expert framework, where the Business Expert acts as a bridge between business needs and technology and helps ensure that products deliver value to customers, end users and the business.

WHAT YOU’LL DO

In this role, you will: Represent Trade and Customs expertise in various initiatives, translating business needs into clear solution requirements. Collaborate with Product Managers, Solution Architects, SAP specialists, developers and business stakeholders to develop solutions that are compliant, scalable and fit for global operations. Bring your expertise in global trade, customs processes, duty management, trade master data and compliance requirements into development and improvement initiatives.

Lead and coordinate initiatives from initial ideas and assessment through design, testing, implementation and follow-up. Support fit-gap analysis, process reviews and solution design, with a strong focus on SAP ECC, SAP GTS and connected trade and logistics processes. Create clarity across teams by defining scope, dependencies, priorities, decisions and expected outcomes. Build strong relationships with global and continental stakeholders, bringing different perspectives together and turning them into practical solutions.

Use data, operational insights and user feedback to identify improvements that strengthen compliance, increase efficiency, reduce complexity, and improve the user and stakeholder experience. These responsibilities are also consistent with the internal Business Expert framework, which includes translating business needs into product requirements, supporting acceptance testing and change, and connecting stakeholders with technology to create business value.

WHO YOU ARE

We believe you have: Solid experience within global Trade and Customs, including customs processes, compliance requirements, trade master data, duty management and operational standards. Hands-on experience with SAP ECC and SAP GTS, with a good understanding of how these systems support Trade, Customs and Logistics processes. Experience working together with technology and/or product development teams, connecting business processes, system capabilities and user needs.

Strong project leadership skills, with experience planning work, manage dependencies, driving progress, and following up on results. Strong stakeholder management and collaboration skills, with the ability to work effectively across both business and technology. The ability to make complex Trade, Customs and SAP topics clear and understandable for different audiences. A structured and analytical approach, combined with the ability to take ownership and move topics forward.

Strong written and verbal communication skills. You are curious, pragmatic, and solution oriented. You enjoy solving complex problems and improving ways of working, and you are motivated by creating real business value through technology-enabled Trade solutions.