Assistant Restaurant Manager - Ballaro at Conrad Dubai

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Restaurant Manager at Conrad Dubai , you will support the daily operations of Ballaro Restaurant, inspire and guide the team, uphold the highest service standards, and create exceptional dining experiences while ensuring smooth and efficient restaurant operations.

Responsibilities

Here’s what you’ll do during a typical day as an Assistant Restaurant Manager at Conrad Dubai : Oversee Daily Operations: Ensure smooth, efficient pool bar operations while maintaining exceptional service standards and a welcoming poolside atmosphere.

Lead the Team

Supervise daily shifts, allocate responsibilities, monitor performance, and ensure the team delivers attentive and personalised service.

Conduct Daily Briefings

Communicate occupancy levels, VIP guests, events, promotions, and operational priorities to prepare the team for service.

Develop Team Members

Deliver training in beverage knowledge, service techniques, and brand standards while supporting appraisals, performance reviews, and career development.

Enhance Guest Satisfaction

Handle guest enquiries, feedback, and complaints professionally, resolving concerns promptly and creating memorable poolside experiences.

Drive Revenue Performance

Maximise revenue through thoughtful upselling, cocktail recommendations, and poolside promotions while supporting budgeting and revenue reporting.

Manage Beverage Inventory

Monitor stock levels, control beverage costs, minimise waste, and coordinate timely orders with suppliers and the Stores team.

Maintain Operational Readiness

Ensure the pool bar, service stations, equipment, and surrounding areas are properly prepared, clean, organised, and ready for service.

Uphold Safety and Compliance

Ensure compliance with health and safety regulations, responsible alcohol service, hygiene standards, COSHH requirements, risk assessments, and audit standards.

Ensure Accurate Controls

Maintain operational records, stock documentation, cash-handling procedures, and audit records in line with company policies.

Promote Teamwork and Recognition

Foster a positive working environment through collaboration, motivation, employee recognition, and constructive feedback.

Support People Management

Address disciplinary matters and team grievances fairly, following company policies and established procedures.

Collaborate Across Departments

Coordinate with relevant resort departments to ensure seamless poolside operations and a consistent guest experience.

Maintain Professional Standards

Lead by example in personal grooming, appearance, hygiene, conduct, and adherence to Conrad Dubai’s service expectations.

Support Restaurant Leadership

Assist the Restaurant Manager in implementing policies and procedures, improving operational performance, and maintaining consistent service delivery.

Assume Leadership Responsibilities

Deputise for the Restaurant Manager when required, ensuring continuity of operations, sound decision-making, and consistent service excellence.

Qualifications

What It Takes to Make the Stay At Hilton, our core values are the driving force behind our success and shape the qualities we look for in every team member. As part of the award-winning Conrad Dubai team , you’ll bring these values to life through thoughtful service, attention to detail, and memorable experiences that define luxury hospitality. A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing.

Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.