Conference and Banqueting Floor Manager

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Conference and Banqueting Floor Manager at Hilton London Metropole, you’re not just providing strategic leadership and direction for event set-up operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including: Competitive pay

• Earn up to £33,250 to £34,000 per annum with opportunities to grow your career with Hilton. Incredible travel perks
• Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide. Food and beverage discounts
• Receive 50% off food and beverage at participating outlets. Free meals on duty
• Helping you stay energised throughout your shift. Generous holiday allowance
• Enjoy 28 days' holiday including bank holidays, increasing with service. Own a piece of Hilton
• Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount. Pension scheme
• Supporting you as you plan for the future. High street discounts
• Access a range of exclusive savings through Perks at Work. Mental health resources
• Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).

Crisis Concierge

• In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care. Career development opportunities
• Grow with Hilton through learning and development programmes designed to support your personal and professional growth. *Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities

Here's what you'll do during a typical day

• Lead event set-up operations: Provide overall strategic direction to ensure all event spaces are prepared accurately, efficiently, and in line with client specifications
• Drive seamless event turnover: Oversee breakdown and clean-up procedures to maintain high standards of cleanliness, organization, and readiness for future functions Uphold space presentation standards: Guide team members with tasks such as furniture care, floor maintenance, carpet cleaning, and overall banquet space presentation
• Support event success: Assist with planning, organization and execution of all banquet functions Enhance guest experiences: Collaborate with the other F&B and Culinary teams to monitor service and product quality, address guest feedback, resolve issues, and support improvements to the banqueting experience Champion company culture: Foster a diverse, high-performing team by integrating Hilton’s values into all event initiatives, creating a guest- and team member-centric environment, and leading with direct, meaningful engagement
• Develop and guide talent: Advocate for team members through career development planning, mentorship, and succession strategies while maintaining an open-door policy, resolving conflicts effectively, and ensuring a productive, motivated work environment

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.