PBX Operator Supervisor - Signia by Hilton Diplomat Beach Resort

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a PBX Operator Supervisor , you’re not just supervising daily communications operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Supervise communications team: Oversee team members in call handling, message delivery, emergency responses, and guest information sharing, ensuring service standards are met
• Lead day-to-day team operations: Schedule shifts, assign tasks, train staff, and provide coaching and performance feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns while supporting team members in in handling complex or escalated issues
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.