Front Desk & PBX Clerk

Job description

• Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations
• AAA Four Diamond guest service requirements and standards.
• Work closely with Housekeeping, Facilities and Player Development on a daily basis.
• Ensure safe and proper use of all computer equipment.
• Conduct and participate in approved and required departmental training; this includes assisting with communication related to training for all hotel team members.
• Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
• Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by an Ameristar Casino Resort Spa St. Charles entity or by a guest of Ameristar Casino Resort Spa St. Charles.
• Maintain a high level of professional appearance, demeanor, and integrity.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Uses time efficiently and effectively to manage priorities.

Qualifications

Preferable one (1) to three (3) years experience in a guest service based environment (years of experience vary by position). Must have excellent interpersonal skills Must have excellent organizational skills Strong guest service skills