Group Reservations Coordinator - Hilton Anaheim

Job description

The team at Hilton Anaheim is seeking its next Group Reservations Coordinator to join our team! If you’re organized, detail-oriented, and passionate about hospitality, we’d love to hear from you! Join our team and help coordinate group reservations while delivering exceptional service to our guests and clients.

The ideal candidate will possess

A minimum of 2 years of hotel or hospitality experience. A minimum of 1 year of customer service experience. Strong organizational, communication, and problem-solving skills. Proficiency in Microsoft Office, including Outlook and Excel. Experience with hotel reservation systems such as OnQ, PEP, Passkey, or Microsoft Office is preferred. The ability to manage group rooming lists, reservation changes, and booking details accurately.

The ability to collaborate with Sales, Front Office, and other hotel departments. A genuine passion for hospitality and exceptional guest service. Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group Reservations Coordinator , you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.