Assistant Cluster Reservations Manager

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Cluster Reservations Manager, you’re not just supervising daily reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

This role plays a key part in developing the Cluster Reservations team, optimizing revenue opportunities, managing reservation systems and processes and maintaining a strong collaboration with Revenue Management, Commercial, Finance and Front Office teams. The Netherlands Reservations cluster currently supports 6 hotels.

Supervise daily reservations operations

• Oversee the accurate and efficient handling of individual reservations to support guest satisfaction and hotel revenue goals
• Lead the reservations team: Provide day-to-day guidance and ensure high service standards through training, coaching, and quality checks
• Prepare key reports: Support the generation of daily and weekly reports
• Monitor data integrity: Ensure accuracy in reservation systems, rooming lists, and special rate plans
• Provide reservations support: Process reservation inquiries and updates, providing exceptional service to both guests and team members Revenue support: support the management of room inventory, airline crew allocations, booking quality and distribution channel performance Finance compliance: Oversee reservation-related financial processes, including payment collection, approvals, commissions, invoicing an credit procedures

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

• Minimum 3-5 years of experience within Reservations, Revenue Management, GC&E or Front Office including at least
• 1 year in a supervisory position
• Strong understanding of hotel reservations, inventory management and revenue optimization principles Good organizational skills with the ability to prioritize and manage multiple tasks simultaneously Attention to detail and commitment to accuracy