Night Auditor - Franchise

Job description

Essential Duties and Responsibilities

Conduct nightly audits of financial transactions and ensure accuracy in reporting. Manage front desk operations, including check-ins and check-outs for guests. Provide excellent customer service and address guest inquiries or concerns promptly. Maintain accurate records of room availability and reservations. Prepare daily reports summarizing occupancy, revenue, and other key metrics. Knowledge of OnQ /PEP is preferred Able to reconcile POS and banquet reporting to create a managers report Assist guests with requests related to their stay, including room changes or special accommodations.

Ensure the front desk area is clean, organized, and welcoming for guests. Collaborate with other hotel departments to enhance guest experiences.

Minimum Qualifications

Strong guest services skills with a focus on hospitality management. Experience in front desk operations within a resort or hotel setting is preferred. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Excellent phone etiquette and communication skills for effective guest relations. Proficiency in customer service principles and practices. Ability to work independently during night shifts while maintaining attention to detail.

Familiarity with hospitality software systems is a plus.

Physical Requirements

Walking, standing for extended periods, bending, and lifting. Ability to lift 50 lbs. You must be able to work the hours necessary to accomplish the hotel’s business and scheduled events.