Groups, Conference & Events Sales Coordinator

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group, Conference and Events (GCE) Sales Coordinator , you’re not just securing and coordinating group event bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Manage and convert Group, Conference & Events enquiries into confirmed bookings, maximizing hotel revenue and occupancy. Coordinate small and medium-sized events (up to 80 delegates), ensuring all client requirements are met from enquiry through handover. Build and maintain strong relationships with clients, proactively identifying opportunities for repeat business and upselling. Prepare proposals, quotations, contracts, and event agreements while ensuring accurate administration in Delphi and OnQ systems.

Conduct client show rounds and provide outstanding service throughout the sales and event planning journey to ensure a positive customer experience.

Qualifications

Key Qualifications

Previous experience in hotel sales, events, reservations, or hospitality administration. Strong commercial mindset with the ability to identify sales opportunities, convert enquiries, and maximize revenue. Excellent communication and relationship-building skills, with a customer-focused approach. Highly organized with strong attention to detail and the ability to manage multiple priorities and deadlines simultaneously. Familiarity with hotel sales and reservation systems such as Delphi and OnQ, or the ability to quickly learn new systems.

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.