Chennai Technical Services Engineer Tn

Job description

Job Description - Required

Qualifications & Experience

Any Graduate (Japanese language qualification preferred) 6 to 9 years of relevant IT Operations / Service Delivery experience

• Proficiency in Japanese language (JLPT N2 or above) ITIL certified with a strong understanding of IT Service Management (ITSM) and IT operations Good knowledge of Microsoft Office applications
• Excellent communication, coordination, interpersonal, and presentation skills Experience in vendor management, reporting, and operational metrics/KPI management Experience in people management, team leadership, and workforce planning
• Ability to prepare and manage Work Breakdown Structures (WBS), resource schedules, and project plans PMP certification will be an added advantage Willingness to work in a 24x7 rotational shift environment from the Chennai office Extensive experience working with Japanese clients and stakeholders Experience in project transition, service transition, and knowledge transfer activities
• Strong understanding of end-to-end project delivery and operational governance

Key Responsibilities

• Lead BAU (Business As Usual) and operational delivery activities
• Manage customer communications, negotiations, and stakeholder expectations
• Drive vendor governance and service performance management
• Perform resource planning, allocation, and scheduling to ensure optimal service delivery
• Ensure efficient execution and stabilization of transitioned services
• Track, analyse, and present operational metrics, KPIs, and management reports
• Mentor, groom, and develop team members to enhance operational capabilities
• Identify operational improvements and drive service excellence initiatives

Technical Skills

• Strong understanding of IT infrastructure and support operations Experience in service delivery, incident management, problem management, and change management processes Good to have hands-on experience or knowledge of: Windows Administration Linux Administration Preferred Attributes
• Strong leadership and people management capabilities
• Excellent customer negotiation and stakeholder management skills
• Ability to manage multiple projects, priorities, and cross-functional teams
• Strong analytical, planning, and decision-making abilities Experience working in multicultural and Japanese client-facing environments
• Proven ability to drive operational excellence and continuous improvement