Account Executive, Closing Scheduling - Originations Title/Close

Job description

Account Executive, Closing Scheduling - Originations Title/Close Job Locations US-PA-Moon Township ID 2026-3630 Role Required to be In-Office No Travel Required Less than 25% Telecommute Yes Shift/Availability M-F 11:30A - 8:00P EST Min USD $50,000.00/Yr. Max USD $55,000.00/Yr.

Overview

Are you motivated to unleash your ultimate potential and grasp an exciting career opportunity? ServiceLink, the unrivaled best in the mortgage industry, seeks an individual with excellent communication and customer service skills to fill the leadership role of Account Executive, Closing Scheduling. The ideal candidate will serve as a motivating force building high performance teams and establishing working relationships within a team environment.

If you are confident in your ability to maximize this high visibility position and advance our culture, we invite you to apply today! There may never be a better time to join and grow with ServiceLink, a company built on the core values of entrepreneurship and empowerment. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE In this role, you will…

• Oversee the scheduling department and manage the team leads
• Run morning reports to monitor completed work from prior day
• Review team members production and have meetings with team members that have low production
• Audit fees being assigned and review COGS
• Ensure orders are moving and client SLAs are being met
• Help management maintain vacation time and call offs
• Address any escalated scheduling issues
• Assist the team in daily operations when necessary

WHO YOU ARE

You possess …

• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast paced environment, especially the ability to work in multiple systems at once.
• Excellent verbal and written communication skills.
• The ability to quickly learn new skills, processes and procedures.

Responsibilities

• Review daily all assigned work in progress reports to ensure completion of tasks
• Ensure that all employees meet minimum production and quality quotas
• Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
• Review Daily, Weekly and Monthly Reports in order to manage staffing and production metrics
• Manage and participate in the daily functions of multiple Scheduling teams
• Manage workload issues across teams, propose and implement efficiency initiatives as deemed necessary
• Enforce staff adherence to client time requirements
• Maintain and communicate department policies and procedures
• Conduct staff meetings to convey operational issues and communicate new policies and procedure to the team
• Take actions to maintain relationships with clients and vendors
• Maintain open communication with team members, other departments, clients, vendors, and management
• Maintain departmental profitability by keeping costs and fees within company guidelines
• Ensure high performance of staff members through appropriate training, i.e. one-on-one training, classes, and coaching
• Maintain and approve department payroll
• Review and evaluate staff performance
• Participate and make recommendations in the employee selection process
• Identify and recommend employees to team leader positions
• Review staffing requirements within their team and justify those requirements with their Director
• Participate in Planning Initiatives
• Build and maintain employee morale
• Proficient in ServiceLink operating systems and internal search engines
• Adhere to company policies and procedures
• Perform all other duties as assigned

Qualifications

• Enforce staff adherence to client time requirements
• Maintain and communicate department policies and procedures
• Maintain and approve department payroll
• Review and evaluate staff performance
• Participate in Planning Initiatives
• Build and maintain employee morale
• Adhere to company policies and procedures
• Perform all other duties as assigned Options

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WHO WE ARE

About us … ServiceLink is a mortgage services company headquartered in Pittsburgh, PA that helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to upholding the highest standards of quality, compliance and service. ServiceLink, as well as its affiliates and subsidiaries, is an Equal Opportunity employer.

The Company recruits and hires individuals based on demonstrated abilities, achievements and experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, physical or mental disability, protected veteran status, national origin or ancestry, marital status, pregnancy, citizenship status, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

ServiceLink is committed to ensuring that our online application process supports our commitment to equal employment opportunity for all U.S. job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, and need to request a reasonable accommodation, please send an email to [email protected] with “Accommodation Request” in the subject line. Accommodation Requests are evaluated on a case-by-case basis.

ServiceLink offers a number of benefits to its employees, including health, vision, dental and life insurance; 401(k) plans; Employee Stock Purchase Plan; and paid vacation and sick time. Salary range information is available upon request for applicants residing in cities, counties or states requiring such disclosure. Application FAQs Software Powered by ICIMS www.icims.com