LH004: Operations Support Agent

Job description

"General job description Under general supervision completes the following activities:

• Receipt, release and shipment of cargo;
• Provide support in the definition, review, implementation and improvement of organizational processes, operational flows and performance indicators of the sector;
• Issuing reports of loads in the warehouse and en route of vendors drivers with daily accountability of the operational activities and routines of the sector.
• Support in coordination of operational teams' activities (Handlers)
• Monitoring Vendors Drivers activities
• Control and handling of pending issues and returns.
• Monitoring of indicators and accountability to management and external customers, when necessary, prepare material and presentations, including participation in meetings with customers.
• May be required to perform other duties as assigned

Minimum Requirements

Minimum Education:

• High school diploma/equivalent. Proficiency in English
• Valid Driver's License and good driving record.

Minimum Experience

One (1) year clerical experience Minimum Required Skills:

• Data entry, and/or general office skills.
• Good human relations, interpersonal, and communication skills.
• Clear and articulate speaking voice.
• Accuracy & Attention to Detail
• Good Microsoft Office & PC Skills in particular Excel
• Good Planning & Organizing Skills
• Good Problem-Solving Skills
• Basic notions of monitoring and analysis of indicators and customer service
• Dynamic and creative
• Ability to lift 70 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment.

" Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

Lead or senior levels of these positions may:

• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedure