Customer Support Agent/Accounting Operations Support - onsite - Entry Level - Bucharest Support Center

Job description

Office is located within Platinum Business & Convention Centre, Sector 1, full time and on site.

Job objectives

To ensure that the billing for services provided by Expeditors to the customer is as accurate as possible and in accordance with internal documents  Understand the client’s profile, needs, and expectations  Maintain the existing business relationship and continuously strive to improve it  Build a strategic and mutually beneficial relationship with the customer Assist the branch accounting manager with routine accounting tasks to ensure the delivery of high-quality accounting services in accordance with departmental requirements.

Match information in proprietary system to invoices Handles dedicated mailboxes Update statements Identify and escalate to partner branches problem invoices Build key relationships with partner branches in order to quickly resolve invoice issues File invoices, statements and any accounting related documents when necessary Support Accounting Department and/or Product with miscellaneous projects and assignments Ensure communication with local branches

Qualifications

Because Expeditors believes and is guided by the concept - hires for attitudes and train for skills - previous experience in the logistics industry is not mandatory. The agents of the Support Center within Expeditors International Romania will prove the following competencies: English - proeficient user Accounting knowledge, but not mandatory

Logistics knowledge, but not mandatory Have good results in individual work, but also in the team Be flexible and easily adapt to the work environment Have initiative and the ability to develop solutions To approach perfection work with details Have the ability to work under stress To respect the agreed deadlines for a certain activity

Provide quality results Be motivated and very focused on his goal To handle very well in conflict situations Carry out high-level professional communication To be oriented towards customer satisfaction Express himself / herself with fluency in English (written and verbal) To be experienced in using the computer and various software applications Have high quality standards.